IP Contact Center

IP Contact Center (hereafter IPCC) What sort of call center.

1 Call center is

Call center know what? When the lady on the phone dials KT Megapass Go Wrong phone rage? When you call to order products LG Home Shopping, the girls phone rage? These call centers.

All the traditional call center telephone system. ' Do you have to phone to make phone calls. Therefore, the existing call center is usually located in the central region of South Korea.

're Usually a toll-free call center? Seoul residents from everyone except all incoming telephone calls received from people in Seoul If you have a call center in Seoul, but the inner city rates because not all people living in Seoul does she have to pay long distance calls. So to maximize total phone bill down to usually geographically located in the middle of the South to do.

2 VoIP What's this?

Network infrastructure in our country is well paved. Network is, of course, 'data' communications network. Network using the Internet, games, mp3, sending and receiving, and getting down to write with the purpose of, you know? Both sending and receiving data geotyijyo. Telephone network, on the other hand, is the 'voice' communication network. 's The main purpose to convey the voice of the people. But in our country these days, all too well, because underlying the net: network data communications came from the receipt of the data and voice communication networks (voice) also give the effect that it is a VoIP (Voice over IP). You can call using the net: network data communications using VoIP technology geotyijiyo. Dramatically if can be called revolutionary idea.

The fact that the voice in the early days of VoIP technology has never been properly delivered. Frequently disconnected, static. Hanging ... did write a little uncomfortable. But nowadays, you can be quite similar to regular landline phone and a lot of technology development and quality. Inconvenient to write almost do no wrong.

Anyway, by the underlying network throughout Korea, technology, VoIP is derived from the purpose of giving voice (let's call receipt).

3 IP Contact Center?

IPCC (IP Contact Center) What is a "call center using VoIP". Once a traditional call center desk Po ~ itguyo every desk, telephone, one by Po ~. 's Agent is preferably sit down there and receiving a phone call. This phone bills i did not In addition, receives phone calls What the hell Are you sure you want to.

The other hand! Two straight on the phone at a call center - ripping off if I applied to the VoIP technology, the circumstances vary.

Once on the desk phone instead of a computer Po ~ are placed. Hang the phone to the computer. (Or just a special computer machine to receive a phone call there, and the only such program in a typical computer aesthetically pleasing.)

Telephone (telephone network) from a computer (data communication network), just means that the phone think has changed? Absolutely not.

The questioner by his Megapass are impossible to call KT Imagine the scene.

Scene 1. Call center that uses existing phone

KT When you call, the agent receives a phone counseling helps. Megapass on the agent desk Megapass Question / Answer "collections" or "Manual", there will be

Scene 2. Build IPCC call center

By about a ton of information will pop up on the agent's computer screen when a call> KT. Megapass install anywhere, anytime, and be used for Megapass light or premium, or by what the problem in the past with the phone that you have so come on the screen straight on. Counseling agent is supposed to be much more comfortable? In addition, the quality of counseling, of course, go up, right?

This IPCC, however, is not the greatest feature. Just one of the many characteristics of Annie.

The biggest advantage of the IPCC. "ANYWHERE, ANYTIME, ANYHOW" LG Home Shopping have about 5,000 agents. Call center in 5000 to accommodate the building would be useful? 5000 must have a desk to sit in, right? 5,000'd get a phone?

This building three alone, you will need quite a lot of money. However, IPCC If you've built?

You do not need a call center building itself. Internet anywhere where you can not get to the phone's. Is ideally suited for telecommuting.

In addition, many usually call the call center to experience the long wait has just broken.

In this case, referred to as "abandoned call" Dropped Call IPCC build abandon calls will be reduced dramatically. 's What agents certainly can be customized to the customer's phone line consult

The customer's information above, I already told you I, IPCC ton of pop up on the computer. Then, by analyzing the customer's propensity to specializations of course) to be connected to a suitable agent (agent can create. In addition, analysis of existing data by which the agent can receive calls in the first situation, if all agents busy can be unpredictable. Agents can be managed very efficiently

Can.